Montgomery County Water District #1

All bills will be mailed out on the last business day of each month and will be due by the 15^th of each month.

This gives our customers a little more than 15 days in which to pay their bills. Auto Pay customers will have their bills deducted from their account on the 15^th of each month.

Please call us with any questions and we will be happy to help you.

All bills are due and payable by due date set forth on each bill. If payment is not received on or before the 15^th, a 10% penalty will be added. A delinquent notice will be sent out with a final due date and shut off date.

We are proud to offer the ability to pay your bill online, as well as over the phone through our automated IVR system. To pay online, simply click the Pay Online link to get started. To pay over the phone, you can call the automated system at (855) 956-3589.

You may pay your bill in person at our drive thru window at our 4412 Camargo Road office  during normal business hours, or for your convenience we have a 24 hour drop box deposit located under the drive thru window. Please do not put cash in our drop box.  Montgomery County Water District is not responsible for any cash in the drop box.

You may mail your payment and remittance slip to: Montgomery County Water District #1, 4412 Camargo Road, Mt. Sterling, KY 40353. You should place payment in the mail in a timely manner so that Montgomery County Water District #1 receives payment by due date. Montgomery County Water District #1 is not responsible for mail delivery time.

You may set your account up on Automated Clearing House (ACH). If you choose to do so, your current balance is automatically withdrawn from your bank account. If interested in this option you may enroll by completing a form at our office.

If your payment has not been received or you have not made arrangements with the office by the final due date on the delinquent notice, water service may be disconnected. Water service will be restored upon payment of the delinquent bill and a $4.00 Service Charge.

If your service has been disconnected and payment is made after regular business hours, your service will be restored the next business day. 

Any customer who cannot pay their bill by the due date on the delinquent notice must come by the office at the drive thru window to set up payment arrangements, which are satisfactory with both the customer and Montgomery County Water District #1.  Once the arrangements are made a form must be signed to extend the payment date. A copy of this extension is given to the customer for their records.

Once the date on the extension has past and payment has not been received, service is subject to disconnection and a $4.00 Service Charge.

For any service to be established you will need to visit our office. You will need to complete an order for service card and pay the applicable security deposits.  Any previous unpaid balances will also need to be paid before service can be established. You are required to provide us identification, preferably your driver’s license. If renting, a copy of your lease or Rental Property Verification Form from landlord will be required.

Customers With Sewer

Water Deposit: $ 60.00

Sewer Deposit: $80.00

Connection Fee: $4.00

Total = $144.00

Customers Without Sewer

Water Deposit: $60.00

Connection Fee: $4.00

Total: 64.00

The deposit will earn interest and is applied every year in May as a credit to each customer’s bill.

To disconnect services, you must contact our office with the following information: Name, current address, phone number, date you wish to disconnect services and a forwarding address. You must be able to verify that you are the account holder before disconnection is approved.

Please keep your meters clear from weeds. Never park over the meter, we need to have them accessible at all times.

With cold weather approaching, Montgomery County Water District #1 suggests that you consider winterizing your home in an effort to minimize frozen water pipes.  The following are suggestions that will hopefully help you avoid the inconvenience and the expense associated with a disruption of this nature this winter season:

Close all foundation vents.

Insulate or wrap heat tape around any exposed water pipes.

Open cabinet doors below fixtures to allow heat from inside the home to more efficiently warm these areas.

When the temperature dips below 25 degrees, or when temperatures are below freezing for an extended period of time, you may want to consider letting a stream of water run at the fixture furthest away from where water enters your home, and/or any fixture located on an outside wall should they be a concern.  The stream of water should be a continuous steady stream from the cold water side of the faucet, roughly 1/8” in diameter.

When frozen pipes do occur, do not open the water meter box outside your home, as this could compound the problem. Our crews, once the meter is accessed, will add heat to the water meter box when temperatures are below predetermined set point, before the lid is secured to minimize freezing at this point.

Should you experience frozen water pipes do not attempt to thaw them using an open flame in a confined space.  This is to avoid a possible fire hazard or serious injury as a result of oxygen depletion connected with the open flame.  Instead contact a plumber for assistance.

Current rates for services may be viewed on this website or a written copy will be provided upon request at our office.